At The Trust Place, we strive to provide our customers with products and services of the highest quality. However, we understand that there may be occasions when you need to return a purchase. Please review our refund policy below:
1. Eligibility for Refund:
- Refunds are applicable within 7 days, from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
2. Non-Refundable Items:
- Certain products are not eligible for refunds, including but not limited to:
- Downloadable software or digital products
- Gift cards.
- Perishable goods
3. Refund Process:
- To initiate a refund, please contact our customer support team at [contact@thetrustplace.com or +447774793175].
- Once your refund request is received and approved, we will notify you and initiate the refund process.
- Depending on your payment method, it may take some time for the refunded amount to reflect in your account.
4. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
6. Refund Exceptions:
- We reserve the right to refuse a refund if the item is returned in a condition that does not meet our eligibility criteria.
- Refunds may be subject to a restocking fee in certain cases.
7. Changes to Refund Policy:
- We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on this page.
Contact Us: If you have any questions about our refund policy, please contact us at [contact@thetrustplace.com or +447774793175].